Terms of Service

Go Talk IQ is operated by Pinnacle Media FZC, a company registered in Sharjah, United Arab Emirates. Our full registered details are available on request to any customer who needs them.

“We”, “us” and “our” mean Pinnacle Media FZC. “You” and “your” mean the organisation that has an account.

Contact: [email protected]

Go Talk IQ is a shared inbox for WhatsApp. It lets your team receive and answer messages from your customers, organise those conversations, run campaigns through WhatsApp’s Cloud API, and use an AI assistant to help draft and answer.

We provide the software. We do not provide WhatsApp itself, and we are not affiliated with, endorsed by, or acting for Meta Platforms, Inc.

You are responsible for everything done under your account, including by your team. Keep credentials secure and tell us promptly if you believe an account has been compromised.

You must be at least 18 and using the service for a business purpose. Go Talk IQ is not a consumer product.

Each person who uses the platform occupies a seat. Your plan sets how many seats and how many WhatsApp numbers you may use; you may buy more seats at the price shown in the platform.

You may not, and may not permit anyone else to:

• send messages to people who have not agreed to hear from you, or in breach of any law on unsolicited messaging;
• send unlawful, deceptive, abusive, or infringing content;
• use the service to send bulk unsolicited messages of any kind;
• attempt to access another organisation’s data, or probe, scan or test the security of the platform without our written permission;
• resell, sublicense, or provide the service to a third party as your own, unless we have agreed that in writing;
• use the service in breach of WhatsApp’s or Meta’s own terms.

We may suspend an account that we reasonably believe is doing any of these, and will tell you why.

Plans are billed in advance, monthly or annually, by card through Stripe. Prices are stated in US dollars. Your card may be charged in your own currency at your bank’s rate; the amount we receive is the dollar amount.

Renewal

Subscriptions renew automatically until cancelled.

Changes

Upgrading takes effect immediately and is prorated. Downgrading takes effect at the end of the period you have already paid for.

Cancellation

You may cancel at any time. Cancellation stops the next renewal; it does not refund the period in progress.

Failed payment

If a payment fails we keep your account working while your bank retries. If it is not resolved, the account moves to the free plan — your data remains, and paying restores access.

AI credits

Your plan includes a monthly allowance of AI credits which resets on your billing date and does not carry over. Credits you buy separately do not expire and are used only after the monthly allowance is spent. Purchased credits are non-refundable except where the law requires.

Messages

Campaigns are sent through WhatsApp’s Cloud API and billed to you by Meta at Meta’s own rates. We do not resell messages and we add no markup to them.

Tax

Fees are exclusive of VAT and any other tax, which we will add where we are required to.

Price changes

We may change prices with at least 30 days’ notice. A change never affects a period you have already paid for.

Your ability to send and receive messages depends on WhatsApp, which is operated by Meta and is outside our control.

The shared inbox connects to WhatsApp using an unofficial connection method. Meta does not authorise this method, and Meta may restrict, suspend or permanently ban a WhatsApp number that uses it — including where you have done nothing wrong.

You accept that risk. To the fullest extent permitted by law, we are not liable for any loss arising from the restriction, suspension, banning, deletion or unavailability of a WhatsApp number or account, whatever the cause — including the connection method described above, a change by Meta, or your own misuse of WhatsApp such as messaging people who have not opted in.

We do not guarantee that any WhatsApp number will remain connected, and we do not commit to a service level unless we have agreed one with you in writing.

If a number becomes unusable, your conversations, contacts and history remain in the platform and stay readable.

Everything you and your customers put into the platform remains yours. We claim no ownership of it.

We use it to run the service for you — to deliver messages, to power the assistant, to keep the platform secure, and to support you when you ask.

We do not sell your data, and we do not use your customers’ messages to train AI models. Messages are sent to our AI provider only to produce a reply for you, under terms that prohibit training on them.

You may export your data from the platform at any time.

Where the data you put into the platform is personal data, you are the controller and we are the processor. Our processing is governed by our Privacy Policy and, where you require one, a Data Processing Addendum.

We commit to:

• processing personal data only on your documented instructions;
• keeping it confidential and requiring the same of our staff;
• appropriate technical and organisational security measures;
• assisting you, so far as we reasonably can, with data subject requests and with your own obligations under applicable data protection law;
• telling you without undue delay if we become aware of a personal data breach affecting your data;
• deleting or returning your data at the end of the contract.

This applies whether your obligations arise under the UAE Personal Data Protection Law, the GDPR, the UK GDPR, or another law of similar effect.

You are responsible for having a lawful basis for the messages you send and for the personal data you upload, and for giving your own customers the notices their law requires.

The assistant drafts and suggests. It can be wrong.

You are responsible for what is sent from your numbers, whether a person wrote it or the assistant did. Do not rely on it for legal, medical, financial or other professional advice, and review what it produces before it reaches a customer where the answer matters.

Usage is metered in credits as described above.

We aim to keep the service available and to tell you in advance about planned maintenance, but we do not guarantee uninterrupted service unless we have agreed a service level with you in writing.

We may change or discontinue features. Where a change materially reduces what you are paying for, we will give reasonable notice and you may cancel and receive a pro-rata refund of the unused period.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

Subject to that, and to the fullest extent permitted by law:

• Neither party is liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of anticipated savings.
• Our total liability for all claims in any twelve-month period is limited to the fees you paid us in the twelve months before the claim arose.
• We are not liable for anything caused by WhatsApp, Meta, or the unavailability of a WhatsApp number.

The service is provided “as is”. To the extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

You will indemnify us against claims, losses and reasonable costs arising from the messages you send, the data you upload, or your breach of the restrictions above.

These Terms apply while you have an account.

Either party may terminate for material breach that is not remedied within 30 days of written notice. We may suspend immediately where the restrictions above require it, or where continuing would expose us or others to real risk.

On termination we will keep your data available for 30 days so you can export it, and delete it after that unless the law requires us to keep it.

Each party will keep the other’s confidential information confidential and use it only for the purposes of these Terms. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

Assignment

You may not assign these Terms without our consent, not to be unreasonably withheld. We may assign to a successor of our business.

Entire agreement

These Terms and the documents they reference are the whole agreement between us on this subject.

No waiver

Not enforcing a right does not waive it.

Severability

If a clause is unenforceable, the rest stands.

Changes to these Terms

We may update them. For material changes we will give at least 30 days’ notice; continuing to use the service after that is acceptance. If you do not accept, you may cancel and we will refund the unused part of your period.

Notices

To you, by email to your account’s administrators or in the platform. To us, at the address and contact above.

These Terms are governed by the laws of the Emirate of Sharjah and the applicable federal laws of the United Arab Emirates.

The courts of Sharjah, United Arab Emirates have exclusive jurisdiction, save that either party may seek injunctive relief in any court of competent jurisdiction.