Clinics, dental and aesthetics
The booking that stays with the clinic.
Patients message the number on the door, and it rings on the receptionist’s own phone. When she is at lunch, off sick, or has left, so is every appointment she was arranging.
What changes
Nothing lives on a personal phone
The number is the clinic’s. Every conversation on it belongs to the clinic, and stays when somebody’s shift or contract ends.
Answered after hours, handed over in the morning
Out of hours the assistant answers what it can and says plainly when it will confirm. Anything it should not decide waits in the inbox with the question intact.
Who said what, and when
Every reply is attributed to a person or to the assistant. When a patient says they were told something, you can look rather than guess.
Start with one number and two people.
Free, on the business number you already use. No card, and no trial running out.