Training and certification
Seats sell while the office is shut.
Course enquiries do not arrive between nine and six. They arrive on Friday night, from someone comparing three academies at once, and the one that answers first is the one that gets the booking.
What changes
The schedule answers for itself
Point the assistant at the page your course dates already live on. It quotes the date, the time and the fee that are actually published, and it says it will check rather than guessing when they are not there.
One number, whoever is on shift
Enquiries land in a shared inbox instead of on a coordinator’s personal phone. When they are on leave, the thread and its history are still there.
Arabic and English, side by side
A question asked in Arabic is answered in Arabic. Your team reads the whole thread in whichever language they work in.
Start with one number and two people.
Free, on the business number you already use. No card, and no trial running out.